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Frequently Asked Questions

In this section you will find the answers to the most frequently asked questions. If you have any other questions or need more information about our offers, please feel free to ask us on our contact page.

For Tenants

How can I contact CoLivi?

  • For all questions regarding your rental agreement, please contact tenants@colivi.at
  • For all questions regarding technical support in the flat, please contact support@colivi.at
  • For all further questions please write an email to hallo@colivi.at

How does the booking process work?

In order to make a reservation valid, send us a scan of your passport. Then we will then prepare your contract and send it to you.

After you received it, please return it signed within one week. Along with the signed contract, also send us a proof that you have already transferred the first month’s rent.

Explanation: We take this of course as the first month rent and no booking fee or whatever. It is a security for us that you will „attend“ and mean it seriously. It happened several times in the past, that potential tenants signed the contract and not showed up. If that happens again, we at least have a compensation for the first month and can then start to advertise the room again.

You will find all the banking info (also for the deposit that has to be paid 2 weeks prior moving in) in your contract then. We use the European IBAN system but you can also use transaction applications like wise.com for example.

After we received the signed contract and the proof of payment from you, we will block the room for you and then it is yours 🙂

How does CoLivi choose their tenants?

Usually all of our tenants are internationals and wether students on Ersamus or working as young professionals. We choose them very wisely and check if they all match. We have never heard any complain yet (we also have whatsapp groups with all of the flats mates and a lot of fun). Since we run several places in Vienna and we have more than 20 tenants, we also have frequent events with all of the community and we go out. You will love it 🙂

What is the minimal rental period?

All of our CoLivis can be booked from 3 months on (minimum booking duration). The contracts can be quitted within a 2 months notice to the 1st and the 15th of each calendar month.

What are the move-in and move-out dates?

The move-in dates for our rooms are always the 1st and the 15th of each calendar month.

The move-out dates are always the 14th and the last day of each calendar month.

When do I have to pay the rent?

The first rent has to be paid at least 2 weeks before the moving-in.

This is according to the payment of the deposit and guarantees, that everything will be safe for you and CoLivi.

All ongoing payments are monthly and have to be paid the latest on the last day of the previous month.

How can I pay the rent?

You will find online-payment links for every rent (monthly).

Alternatively you can transfer it with your name and street name and room number to:

  • Name: Bernhard Bauer
  • IBAN: DE03100110012621082738
  • BIC: NTSBDEB1XXX

How much is the deposit?

The deposit for one of our CoLivis is 1.000€ and has to be paid before moving in. When you move in, you will check everything with an inspection list (checklist for all the equipment) and you will contact us if there is something missing that has to be replaced. After you move out, we will check the room and you will get the full deposit returned within 30 days if everything is ok with the room.

We will also do this check when you move out. You will get your deposit back after 30 days of your move out date.

How are the rooms equipped?

All of our rooms (CoLivis) are fully furnished. You will find:

  • A bed (with 2 blankets, 2 pillows, sheets etc.)
  • A bedside table with bedside lamp
  • A workspace (with light, chair, bucket, pen-holder, power strip)
  • A closet (with mirror, compartments and hangers)
  • A dresser (not in every CoLivi)
  • Power strips
  • Towels

How are the shared rooms equipped?

Our flats are fully furnished and equipped so that you don’t need to buy anything.

From Wifi, to hair dryer and washing machine. Our flats (the rooms and the shared areas) are fully equipped.

Kitchen:

  • Dishes
  • Cutlery
  • Bowls (for muesli and salad eg.)
  • Glasses (water and wine)
  • Coffee machine
  • Scissors
  • Cutting boards
  • Trash bags
  • Trashcan

Bathroom:

  • Mirror
  • Lamp
  • Towels
  • Hair dryer
  • Shelve
  • bath-tub mat

Cleaning:

  • Washing machine
  • Iron
  • Ironing Board
  • Drying rag
  • Vacuum cleaner
  • Broom
  • Bucket
  • Cleaning rags

 

Can I visit the room before I make a booking?

Visiting the rooms before the moving-in date is not possible.

All of our flats and CoLivis are usually fully rented out. Our business model addresses to people that are coming to Vienna and that want to find a room very easily without having to look at several physically.

Also we want to keep it simple for the tenants to not be bothered with visits since it is their private sphere and they pay for it.

What happens after the booking?

After you made your booking, we will send you the contract and all the payment information via E-Mail. You fill in your details, and return the signed contract (within a 3 day period after you received it) with a scan of your passport to hallo@colivi.at. After we received the contract, your booking will be valid and the room blocked for you.

Can I register my residence in Vienna?

Yes this is possible. For this, you need to download the “Meldezettel” form and fill in your details. Then please send it to hallo@colivi.at

Further information you will find at the official website of Vienna.

How can I de-register my residence in Vienna?

If you want to de-register your residence in Vienna, please follow these instructions.

Why is there only cold water in the flat?

Usually that is a problem related to a low pressure (below 1 Bar) in the Combi Boiler that can be fixed very easily. This video shows you how you can easily repressure the boiler by yourself.

For Owners

Is my flat suitable for CoLivi?

CoLivi is looking for rental apartments in Vienna with at least 2 separately accessible bedrooms. The objects should be in central locations and the rental period should be indefinite, but at least 5 years. If you have a corresponding object, CoLivi guarantees you by a termination waiver (at least 5 to 10 years) the total elimination of vacancies. Through long-term controlled subletting (you will be informed about sub-tenants, no AirBnB or similar), there is absolute transparency at all times and your administrative work is completely eliminated.

How can I rent my flat to CoLivi?

Please contact us via our contact form and we will set up everything or directly mail us: hallo@colivi.at

How long does CoLivi rent my flat?

We are looking for flats that we can rent at least for 5 years. The longer the better. We guarantee you by a termination waiver (at least 5 to 10 years) the total elimination of vacancies.