Frequently Asked Questions

In this section you will find the answers to the most frequently asked questions. If you have any other questions or need more information about our offers, please feel free to ask us on our contact page.

For Applicants

How does CoLivi choose its tenants?

Usually all of our tenants are internationals and wether students on Ersamus or working as young professionals. We choose them very wisely and check if they all match. We have never heard any complain yet (we also have whatsapp groups with all of the flats mates and a lot of fun). Since we run several places in Vienna and we have more than 200 tenants, we also have frequent events with all of the community and we go out. You will love it 🙂

How do I know if a room is available on your website?

If you are interested in a room, please simply fill out the contact form at the listing and we will contact you. If the room that you chose is not available, there are usually several other very nice options that you will be offered.

Can I visit the room before I make a booking?

Visiting the rooms before the moving-in date is not possible.

All of our flats and CoLivis are usually fully rented out. Our business model addresses to people that are coming to Vienna and that want to find a room very easily without having to look at several physically.

Also we want to keep it simple for the tenants to not be bothered with visits since it is their private sphere and they pay for it.

Therefore we do have videos and pictures and floor plans on each and every room on our website so that you can gather all the information that is necessary directly online.

How does the booking process work?

In order to make a reservation valid, send us a scan of your passport, your mobile number, the room and exact rental period to

We will then prepare your official Austrian rental contract and will send it to you.

After you received it, please return it signed within one week. Along with the signed contract, also send us a proof that you have already transferred the first month’s rent.

Explanation: We take this of course as the first month rent and no booking fee or whatever. It is a security for us that you will „attend“ and mean it seriously. It happened several times in the past, that potential tenants signed the contract and not showed up. If that happens again, we at least have a compensation for the first month and can then start to advertise the room again.

You will find all the banking info (also for the deposit that has to be paid 2 weeks prior moving in) in your contract then. We use the European IBAN system but you can also use transaction applications like wise for example.

After we received the signed contract and the proof of payment from you, we will block the room for you and then you have a wonderful new home in Vienna 🙂

Do I get an official rental contract?

You will get an official Austrian rental contract (written in English) that we will send to you. The contract period is minimum 3 months and maximum 3 years.  This contract can also be the official document if you need to go through a visa application process in your home country.

You will find all the infos and house rules in there as well as a section for cleaning rules in the apartment.

What is included in the rent?

We only have all-in prices. Meaning you don’t have to pay any additional running costs besides the rental price that is mentioned at the listings.

Everything is included in the rent: Business-WiFi, heating, water, electricity etc. etc.

What is the service-fee and what is it used for?

For the contractual work, the moving-in and -out and the handling of the deposit we take a one time service-fee of 190€. You will get a separated invoice for that that will be sent to you via email after you signed the official rental contract.

Can I register my residence in Vienna?

Of course you can register your main residency in any of our rooms. For this, you need to download the “Meldezettel” form and fill in your details. If you need help with translating it, here you find a translated version of the Meldezettel. Then please send it to and you will get it signed and returned.

Further information you can also check all of the infos at the official website of Vienna.

What is the minimum rental period?

All of our CoLivis can be booked from 3 months on (minimum booking duration) and up to 3 years. The contracts can be quitted within a 3 months notice to the 1st and the 15th of each calendar month. Meaning 3 months is minimum stay and from then on we only do half months (not daily).

What are the move-in and move-out dates?

The move-in dates for our rooms are always the 1st and the 16th of each calendar month.

The move-out dates are always the 15th and the last day of each calendar month.

How much is the deposit?

The deposit for one of our CoLivis is 1.500€ and has to be paid before moving in. When you move in, you will check everything with an inspection list (checklist for all the equipment) and you will contact us if there is something missing that has to be replaced. After you move out, we will check the room and you will get the full deposit returned within 30 days if everything is ok with the room.

We will also do this check when you move out. You will get your deposit back after 30 days of your move out date.

Are guests allowed?

We provide living space for communities and we want to make it as simple and as social as possible. By contract we allow everyone to have guests staying over for a maximum duration of one week in once. If your roomies are cool with it, then of course we don’t care if they stay longer 🙂 But definitely we don’t allow a permanent visitor moving into our apartments.

How are the rooms equipped?

All of our rooms (CoLivis) are fully furnished. You will find:

  • A bed (with 2 blankets, 2 pillows, sheets etc.)
  • A bedside table with bedside lamp
  • A workspace (with light, chair, bucket, pen-holder, power strip)
  • A closet (with mirror, compartments and hangers)
  • A dresser (not in every CoLivi)
  • Power strips
  • Towels

How are the shared rooms equipped?

Our flats are fully furnished and equipped so that you don’t need to buy anything.

From Wifi, to hair dryer and washing machine. Our flats (the rooms and the shared areas) are fully equipped.


  • Dishes
  • Cutlery
  • Bowls (for muesli and salad eg.)
  • Glasses (water and wine)
  • Coffee machine
  • Scissors
  • Cutting boards
  • Trash bags
  • Trashcan


  • Mirror
  • Lamp
  • Towels
  • Hair dryer
  • Shelve
  • bath-tub mat


  • Washing machine
  • Iron
  • Ironing Board
  • Drying rag
  • Vacuum cleaner
  • Broom
  • Bucket
  • Cleaning rags

For Tenants

How can I contact CoLivi?

  • For all questions regarding your rental agreement, please contact
  • For inquiries about availabilities of rooms, please send a mail to
  • For all questions regarding technical support in the flat, please use our Management Software “RoomMate” to send a maintenance request.

How does the moving-in process work?

Our moving in process is 100% smart!

In all of our flats, we have smart access systems. You will get all the information how you can enter the flat before you move in.

  • You will be able to use a pin code
  • You will be able to use your smart phone
  • and you will have physical keys as well.

We will also add you to the flat whatsapp group some days before you move in and your roomies will welcome you in the flat.

How can I get my Meldezettel (registration) signed?

The simplest way is that you send your filled out Meldezettel (the original pdf, not a scan or picture) to and then you will help you with that.

A list of all the registration offices of the city of Vienna you can find here.

Additional info: Vienna has registration offices in every district. There are one or two individuals in an office in the 18th district that wouldn’t accept the printed version of the Meldezettel. In that case please just go to another office in another district and you will be fine 🙂

How can I pay the rent?

You can find all the infos for paying the monthly rent or the deposit in your contract.

For the first months rent please use the following account to book your CoLivi:

  • Bank name: Volksbank Steiermark AG
  • Account holder name: CoLivi Real Estate GmbH
  • IBAN: AT82 4477 0186 6877 0000
  • Reference: Rent “Your Flat” “Your Room Number” „NAME” „MONTH“

For all ongoing rental payments and the deposit payment, you will have an account at RoomMate. This is our tool for rental payments, maintenance requests etc.

You can transfer your rent there with one click via IBAN or via Credit Card. Once your booking is confirmed and we signed the rental agreement, you will get an invite for your account there.

Note: IBAN transfers via RoomMate are without any extra fees. If you chose to pay your rent with Credit Card, the fees of the payment provider will be added to the rental amount.

When do I have to pay the rent?

The first rent has to be paid with returning the signed contract (the due to return the contract signed is one week after you received it from us).

For all ongoing payments you will use our management tool RoomMate. You will get your login and profile there once the contract is signed and we have the proof of the first months payment.

All ongoing payments are monthly and have to be paid the latest on the last day of the previous month or, if your contract starts on a 16th, then on the 15th of the month. You will find all the payment links and due dates in your room mate profile.

When do I have to pay the deposit?

The deposit has to be transacted at least 2 weeks prior your contract for your room starts. From security reasons we can not let anybody move in without having the deposit as safety.

Can I extend my stay with CoLivi?

If you requested for a certain period and have already sent us your moving-out notice, then an extension is no problem when:

  • Your room was not booked already for the period where you planned to be already out of the room
  • Your rental payments were done punctually

If you ask us too late and your room was already booked, we will give our best to provide you a comparable room of course 🙂

How can I give notice?

Please use the last page of your rental contract for that and send it to us signed (Please also note that end dates can only be the 15th or the last of a month). If you have already sent us a notice and would like to shorten your stay again, then it is no problem as long as you respect the 3 months notice period.

What if I need to move out earlier than planned?

We understand, that there can be some circumstances where people need to leave earlier than in the 3 months notice period.

In that case, we always offer the tenant to try to find someone that takes the room so that he/she doesn’t need to pay the rest of the stay where he/she doesn’t use the room anymore. We will give our best that it works out that way, but we can also not guarantee that. If we can not find someone, we stick to the contract. Furthermore since we also need to pay fees for external booking platforms and have additional effort, we deduct 150€ from the tenant’s deposit.

What cleaning rules do apply for my stay?

As you have it written in your contract, we do have very clear cleaning rules. 

Here you can find our “Cleaning Reminder” that shows you what to do exactly before someone new moves into your flat.

Why is there only cold water in the flat?

Usually that is a problem related to a low pressure (below 1 Bar) in the Combi Boiler that can be fixed very easily. This video shows you how you can easily repressure the boiler by yourself.

How can I de-register my residence in Vienna?

If you want to de-register your residence in Vienna, please follow these instructions.

How do I get my deposit back?

There are some steps that need to be done in order to get the deposit refunded. Here is our Moving Out Reminder where you can see everything.

After your actual moving out date, you will get back your deposit within 4 weeks maximum.

For Owners

Is my flat suitable for CoLivi?

CoLivi is looking for rental apartments in Vienna with at least 2 separately accessible bedrooms. The objects should be in central locations and the rental period should be indefinite, but at least 5 years. If you have a corresponding object, CoLivi guarantees you by a termination waiver (at least 5 to 10 years) the total elimination of vacancies. Through long-term controlled subletting (you will be informed about sub-tenants, no AirBnB or similar), there is absolute transparency at all times and your administrative work is completely eliminated.

How can I rent my flat to CoLivi?

Please contact us via our contact form and we will set up everything or directly mail us:

How long does CoLivi rent my flat?

We are looking for flats that we can rent at least for 5 years. The longer the better. We guarantee you by a termination waiver (at least 5 to 10 years) the total elimination of vacancies.